Order Cancelation & Refund Policy
Before Proof Approval
Orders may be canceled and fully refunded before the proof is approved. If you decide not to proceed, please contact us immediately to cancel your order.
After Proof Approval
Once the proof is approved, we begin production, and orders can no longer be canceled or refunded. Approval of the proof confirms your acceptance of the design, layout, and specifications.
Final Product Guarantee
We take pride in delivering high-quality products that match the approved proof. If the final decoration, print, embroidery, or other printing method does not align with the approved proof, please contact us within 7 business days to address the issue. We will work to resolve any discrepancies promptly.
If you have any questions or concerns about your order, feel free to reach out at any time.
Stay Informed
Need New Ideas? Ask US!
It’s easy to get stuck on what you have always used.
We offer our Florida customers a free consultative approach to give you other ideas that may be more current and/or relevant to attract new business. And not just product ideas. Once a promotional product has been selected, we can show you how to further enhance your results by utilizing different decorating (printing) methods and more.
