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AI here, AI there, AI everywhere — but where’s the human touch?
AI can streamline operations, but true customer loyalty comes from human connection. Hotels, resorts, and businesses must balance technology with empathy to keep guests feeling seen, valued, and cared for.

Florida Custom Merch
6 days ago5 min read


Enhancing Guest Experience with Mints and Candies: A Sweet Touch for Hotels and Resorts
Sometimes it’s the smallest touches that make the biggest impact. Thoughtfully placed mints and candies can turn an ordinary stay into a memorable experience, creating moments of delight, reinforcing your brand, and leaving guests with a sweet reminder of your hospitality.

Florida Custom Merch
Sep 105 min read


Every Guest is Going to Have an Experience, and It Is Up to Us on What That Experience Is
whether it's a hotel, a restaurant, or a retail store, one thing is certain: they are going to have an experience.

Florida Custom Merch
Jan 223 min read


Travel-Related Custom Merchandise for Hotels and Lodging: Enhancing Guest Experiences and Brand Loyalty
These items not only add a personalized touch but also serve as functional keepsakes that guests associate with positive travel experiences

Florida Custom Merch
Dec 23, 20243 min read


Elevating the Guest Experience at Home2 Suites with Custom Branded Merchandise
Home2 Suites, part of the Hilton brand, has a unique opportunity to leverage custom branded merchandise that aligns with its extended-stay

Florida Custom Merch
Oct 29, 20244 min read


The Power of Tangibility in Guest Experiences: A Case for Handwritten Notes
In an era dominated by digital communication, where inboxes are flooded with promotional offers and automated responses, standing out...

Florida Custom Merch
Sep 24, 20242 min read
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