Hotels invest in branded welcome amenity kits for guests. The staff break room gets generic mugs and plastic water bottles. Hotels with highly engaged employees see 12% higher guest satisfaction scores and 18% higher revenue per available room. Here's what branded merchandise has to do with employee wellness — and why it's the most overlooked hospitality investment.

Turn hotel values into action by recognizing staff, involving every team member, and using custom branded merchandise to reinforce culture and engagement.